43 years of fine solid wood furniture
Woodcraft strives to make all our customers happy, but given the custom nature of our business, Refunds may be approved on a case-by-case basis at the discretion of Woodcraft management.
Due to the custom nature of our business, we don’t stock inventory and therefore cancelled orders are much more difficult to sell-off. To that end, cancellations may be approved on a case-by-case basis at the discretion of Woodcraft management.
Woodcraft accepts cash, Visa and Mastercard, cheque, debit, bank draft, wire transfer, and e-transfer as valid methods of payment.
Woodcraft customers can pay their 50% deposit on Visa or Mastercard without a servicing fee. Balance on delivery or pick up can be paid by all the options mentioned above. However, should a customer elect to pay by credit card, there will be a 2% service fee applied to the outstanding balance of the order.
Pick-up and Delivery Policy
Clients choosing to pick up their order from Woodcraft are responsible for the handling, safe-transport, and care of furniture including loading and unloading, the packing/wrapping of the product, as well as any necessary assembly or disassembly. Woodcraft assumes no responsibility for any injuries sustained or damage done to a product while being picked up by a client. It is the responsibility of the customer to bring the necessary man-power to load the furniture into their vehicles.
Woodcraft will provide delivery services for an additional charge. Woodcraft will do its utmost to ensure safe handling and transport of its product but cannot be responsible for damages incurred within a client’s home. Any damage caused by Woodcraft will be appropriately rectified at the discretion of Woodcraft’s management.
Anticipated delivery dates are given in good faith, based on our historical experiences. However, the lead time can change as a result of availability of materials. Therefore, delivery dates cannot be guaranteed and delays may occur. We will do our best to keep you informed of such delays.
Long Term Storage
All Long-Term Storage requests are free of charge, provided that it is agreed upon at the time of sale. If a client changes the originally agreed upon delivery date by more than 4 weeks — for any reason — Woodcraft is able to store the product at a rate of $100 per 4 week period.
A 50% deposit is required in order to secure a current price.
If a discrepancy is found between in-store pricing or online pricing and our internal price book, the price listed within Woodcraft’s price book is to be considered final.
Sales Price Matching
Woodcraft does not offer price matching on items tat become available for sale at a later date. The reason why is that we pre-order lumber at discount rates during that time.
Woodcraft stands behind the quality of its workmanship and manufacturing. Our furniture undergoes rigorous quality control inspection before leaving the factory and as such, we aim to deliver a perfect product every time.
Natural hardwood is an organic material and as such, every piece produced by Woodcraft is unique in character and appearance. Therefore, it should be understood that aging, the contraction and expansion of wood, and differentiation amongst grain and appearance are to be expected.
The beauty of wood is that every piece is different. With that comes variation and natural anomalies and imperfections in the wood. It is at Woodcraft’s management discretion to re-do, re-work, re-stain, re-build a piece based on these anomalies.
Because each piece of wood is different and therefore, each piece of wood will absorb the stain slightly differently, there will be an acceptable range of colour variation within the boards that make up a piece. This is not a defect but the result of working with a natural product. Woodcraft does its best, based on over 40 years of experiences, of blending the variation towards uniformity, but uniformity cannot be guaranteed. It is up to Woodcraft’s management discretions to re-do, re-work, re-stain, re-build a piece based on colour variation in a piece or in a set.