Terms and Conditions
Refunds
Woodcraft strives to make all our customers happy, but given the custom nature of our business, Refunds (which is an event that can only take place after the delivery of an item) are not an option.
Order Cancellation
Due to the custom nature of our business, we don’t stock inventory and therefore cancelling an order for a full or partial refund is not an option.
Reworked Items
If Management decides that a piece is brought back for repairs, re-do, re-work, re-staining or re-building, the customer must come in to approve the piece before it is re-delivered.
Payment Policy
Local Customers (Within 2 hour drive of Markham Head office)
Woodcraft accepts cash, Visa and Mastercard, cheque, debit, bank draft, wire transfer, and e-transfer as valid methods of payment.
Woodcraft customers can pay their 50% deposit on Visa or Mastercard without a servicing fee. The outstanding balance is to be paid prior to delivery or pick up. All the payment options mentioned above are options to settlement. However, should a customer elect to pay by credit card, there will be a 2% service fee applied to the outstanding balance of the order.
Woodcraft reserves the right to alter the payment policy at the discretion of management.
Long Distance Customers (over 2 hour drive of Markham Head office)
Woodcraft accepts for both deposits and final payment the following methods of payment: e-transfers, cheques, bank drafts and wire transfers as valid methods of payment.
Payment in full is to be made before we ship out.
At anytime without notice, Woodcraft reserves the right to alter the payment policy at the discretion of management.
Woodcraft is not responsible for import duties or sales taxes imposed on clients orders outside of Ontario. The total cost of such duties and taxes are to paid for by the customer.
Local Pick-up and Delivery Policy
Clients choosing to pick up their order from Woodcraft are responsible for the handling, safe-transport, and care of furniture including loading and unloading, the packing/wrapping of the product, as well as any necessary assembly or disassembly. Woodcraft assumes no responsibility for any injuries sustained or damage done to a product while being picked up by a client. It is the responsibility of the customer to bring the necessary man-power to load the furniture into their vehicles.
If a customer picks up an order(s), it is the responsibility of the customer to thoroughly inspect all the furniture on the order(s) before loading the furniture. When the order leaves Woodcraft’s dock, it is assumed that the piece of furniture was received in good condition.
If a customer elects to pick-up an order and subsequently notices an issue with a piece of furniture which requires transportation back to Woodcraft, it is the responsibility of the customer to bring it back in good condition.
Woodcraft will provide delivery services for an additional charge. Woodcraft will do its utmost to ensure safe handling and transport of its product but cannot be responsible for damages incurred within a client’s home. It is not the responsibility of Woodcraft to move any homeowners possessions. All possessions must be moved out of the way before the delivery begins. Any damage caused by Woodcraft will be appropriately rectified at the discretion of Woodcraft’s management.
Woodcraft is not responsible if the furniture does not fit inside the house. It is the responsibility of the client to measure in advance and ensure that everything will fit. Woodcraft can provide our advice on weather an item can fit, but it is still the clients responsibility. Woodcraft is to be paid in full even if the furniture does not fit inside the house or room.
Long Distant Delivery
The customer is responsible for all return shipping costs, entirely. Returns that are damaged, soiled, or altered may not be accepted and sent back to the customer.
In the rare event that warranty work is required, the customer is responsible for paying all transportation and packaging charges.
Lead Time
Anticipated delivery dates are approximations and given in good faith. However, the lead time can change depending on the availability of materials and other factors. Therefore, delivery dates cannot be guaranteed and delays may occur. If an order delivery date falls outside of the lead times given, this does not result in the cancellation or refund of an order.
We will do our best to keep you informed of such delays.
Long Term Storage
Woodcraft offers storage at managements sole discretion. Should Woodcraft elect to store a clients furniture, below are the terms of our long-term storage agreement:
- Payment of outstanding balance must be settled before entering long-term storage. If clients want to inspect the furniture before storing, accommodations for a convenient time for both parties will be agreed.
- Woodcraft does not have a climate controlled storage facility. Therefore any damage that occurs to furniture pieces as a result of being exposed to a non-climate controlled setting is the sole responsibility of the clients to fix. If Woodcraft elects to do the repair work, the total cost of the repair work will be covered by the client. For greater certainty, there are no refunds or cancellation for damage caused in Long-Term storage. This is a purely a courtesy service we do to go above-and-beyond for our clients.
- If client wants more packaging than Woodcraft’s standard packaging for Long-Term Storage, then an additional cost will be calculate and charged.
Pricing
A 50% deposit is required in order to secure a current price.
If a discrepancy is found between in-store pricing or online pricing and our internal price book, the price listed within Woodcraft’s price book is to be considered final.
Sales Price Matching
Woodcraft does not offer price matching on items that become available for sale at a later date. The reason why is that we pre-order lumber at discount rates during that time.
Floor Model Items
Woodcraft Inc. only sells items categorized as a “Floor Model” to customers within 250 KM of 370 Denison Street East, Markham ON L3R 1B9. Any damage incurred while transporting floor model items by a 3rd party delivery team is not Woodcraft’s responsibility. All associated costs due to damage must be bared by the Purchaser.
Due to the significant discounted prices on All Floor Models, they are sold “As Is”. No refunds are available on floor model items. All touch-up requests will be assessed on a case-by-case basis and a price for the additional work will be provided. There is no warranty on Floor Model items.
Woodcraft’s Guarantee
Woodcraft stands behind the quality of its workmanship and manufacturing. Our furniture undergoes rigorous quality control inspection before leaving the factory and as such, we aim to deliver a perfect product every time.
Natural hardwood is an organic material and as such, every piece produced by Woodcraft is unique in character and appearance. Knots, unique grain patterns and other striations in the wood can all be present in solid wood and are not considered to be a defect. Therefore, it should be understood that aging, the contraction and expansion of wood, and differentiation amongst grain and appearance are to be expected. These natural characteristics of solid wood are not considered manufacturing defects, and therefore, if they are present on a piece of furniture they are not grounds for refunds, replacements or cancellations. Furthermore, cracks that could appear over time due to expansion and contraction of solid wood are not considered to be manufacturing defects and no refunds or cancellations are provided when such events occur.
In addition, extensions, doors, drawers and any other cabinetry or parts that attach to the pieces may not always be 100% flush or aligned. While our team is highly skilled, solid wood is an organic material and depending on the surrounding environments, it will contract and expand slightly; this is the nature of the material we are working with and cannot be avoided or corrected.
Extensions on tables are meant to be used occasionally and are not intended to be placed in the table for extended periods of time. Furthermore, extensions are not perfect due to the expansion and contraction of wood. This means that either the width of the end extensions might not be the same width as the table (they are expanding and contracting at different rates). Also, the extensions might not be completely level with the top of the table. This is because the extensions grain direction runs perpendicular to the top and because of the same expansion/contraction issue discussed above. Furthermore, as we are experiencing hotter summers and colder winters, the humidity that tables are exposed will only further highlight the limitations of extensions. Should these issues above arise, they are not manufacturing defects but rather the reality of working with an organic material that is constantly adjust to the climate around it.
The beauty of wood is that every piece is different. Clients must expect variation and natural anomalies such as knots, unique grain patterns and other striations in the wood. These naturally occurring anomalies are not considered manufacturing defects and are not ground for refunds, replacements or cancellations.
Because each piece of wood is different and therefore, each piece of wood will absorb the stain slightly differently, there will be an acceptable range of colour variation within the boards that make up a piece. This is not a defect but the result of working with a natural product. Woodcraft does its best, based on over 45 years of experiences, of blending the variation towards uniformity, but uniformity cannot be guaranteed. It is up to Woodcraft’s management discretions to re-do, re-work, re-stain, re-build a piece based on colour variation in a piece or in a set.
To that end, Woodcraft offers a 1-year warranty on our furniture that covers against manufacturing defects.