I had a customer who cancelled...
“Great Customer Service. I had a customer who cancelled after ordering and Woodcraft was willing to refund the amount. Luckily I had another client interested in the same product and everything worked out. Client was extremely happy with their custom TV Stand. Will definitely purchase from your company in the future.”
I would send an email late at night
“Thank you for the earlier-than-expected delivery of our new coffee table & end tables! They are beautiful and fit very well with the decor of our new condo -- along side the other Woodcraft furniture we purchased last year. We look forward to enjoying them all for many years to come.”
Canadian Ambassador to the U.K
“Everything is moving forward nicely and the desk looks great. Thanks so much for all the work.”
Rita was very knowledgeable
“We are very happy with the tables we purchased from Woodcraft. Although they were not cheap, you can see that they are of very good quality and good craftsmanship. We have already received many compliments about them. We really happy that you were able to make the tables exactly the way we wanted them and even allowed us to swap bases and tabletops so that we got exactly what we wanted. Rita was very knowledgeable about your products and very helpful. Joyce was very accommodating when trying to arrange delivery, which was very much appreciated since our house was not ready and we didn't have anywhere to put the tables for a few months after they were made. Overall we had a great experience with Woodcraft. Thanks and we look forward to enjoying our tables!”
About 10 years ago...
“We purchased our first Woodcraft product about 10 years ago and we have been very happy with it. When it came time to replace our dining room table, I was excited about being able to customize a table of our choice to our space. We are thrilled with the final product! In fact, I was back at the Whitby store today to finalize designs for 2 China cabinets. In addition to the high quality product, I have found the staff very pleasant and knowledgeable. I am looking forward to completing my dining room.”
Many thanks to Bill!
“Customer service is beyond reproach and the quality craftsmanship of the furniture is second to none. Many thanks to Bill and the rest of the team for such an exceptional job!”
The craftsmanship is fantastic!
The bed was delivered yesterday. The craftsmanship is fantastic! The delivery staff was exceptionally professional, efficient, and tidy with their work.
Many thanks to the entire staff at Woodcraft for exceptional customer service!
What if I didn't like it?
“Joyce. To be honest I was so nervous waiting for that shipment---what if I didn't like it? It was so expensive!! The table is AMAZING! I'm so pleased with my purchase. Everyone at Woodcraft was so friendly and helpful on the phone and via email. The table was packaged so well it was impossible to get damaged. Thank you to everyone at Woodcraft! Sincerely your very satisfied customer,”
Everyone I dealt with was great - from the sales staff in the store to the delivery staff. Very pleased. The table and chairs look amazing!
We have received many compliments
Thanks for checking up on us. I meant to reach out to you earlier but I've been super busy and couldn't find the time to thank you for the wonderful service and product you have provided us. We're extremely happy and thoroughly enjoying the table as we have received many compliments from our friends and family about the look and the craftsmanship of the table. We couldn't be happier and I know this is something we will enjoy for a very long time. Thanks again.”
I purchased a dining room hutch and buffet from Woodcraft over 20 years ago and when we sold our home this past November 2017, the purchaser insisted we include the Woodcraft furniture in the purchase price...The fact that the buyer of our home wanted the Woodcraft 25 year old furniture included is a testament to the quality and attractiveness of their products.
“Joyce, Just wanted to send you a quick note to let you know we got our table today. We love it. It’s gorgeous, we couldn't be more pleased.
Thank you for your exceptional service and outstanding product.
Have a great long weekend.”
“I should have mentioned, forgive me, it's SPECTACULAR.
Can't get here fast enough!”
My experience at Woodcraft was incredible
"My experience at Woodcraft was incredible. I especially loved receiving an email from Oliver letting me know what the status of order was and keeping me informed at every step. Everyone was extremely patient and spent time explaining different scenarios. I recently received my furniture and was thrilled with the result. I will highly recommend your Company in the future."
"This was my first experience shopping at Woodcraft and so was very pleased with the personalized service and, the knowledge of the staff. Also I was impressed with the responsibility taken by management when there was a flaw in the delivered product. It was dealt with quickly and professionally."
Employees were easy to work with
"Woodcraft not only provided customized options for my client, but also exceeded my expectations with quality, craftsmanship and customer service. They were continually updating me on the status of my order, did not forget to return my sample and all around all their employees were easy to work with. After my first experience with Woodcraft, I would recommend them to my clients and will continue to use their services."
Our experience with everyone at Woodcraft from sales, customer care and service to delivery and installation was superb. Staff is friendly, knowledgeable and service oriented.
Those look BEEYOOTIFUL!
“Those look BEEYOOTIFUL! I can't wait and thanks so much for sending a picture. I look forward to Joyce's call about pick-up and being able to park my butt on those benches. Hee hee. Have a great rest of the day!”
I only wish I had more suppliers like Woodcraft!
“Even after due diligence I have to admit that I was apprehensive about sending my clients deposit money out of the country to a company that I had never worked with before. I am very happy to share that my concerns were laid to rest. Oliver kept me up to date with the progress photos and renderings of my client's gorgeous table, and all shipping and delivery details were handled flawlessly. As a professional Interior Designer I only wish I had more suppliers like Woodcraft!”
Working with Liz
“Working with Liz to purchase the TV Entertainment console was so easy, she was very helpful and pleasant to deal with. Picking up the unit was also easy, we did it on a Saturday and there were a couple of guys working in the back that went out of their way to help load it in our vehicle. We will absolutely be looking at Woodcraft for any and all future furniture purchases.”
Your entire team understands customer service
“This was a very positive experience from start to finish. Your entire team understands customer service. We knew this is what we wanted as soon as we heard about the craftsmanship of the style of bed chosen. We bought an heirloom and an experience to match. Congratulations to the entire team for a job well done!”
Bought my first table more than 20 years ago
“Our furniture purchase experience at Woodcraft was both enjoyable and educational. We were very impressed with the level of customization available to us. Additionally, the quality of the table and chairs we purchased is first class.”
Woodcraft makes high-quality products
“This purchase makes thee suites of furniture that we have purchased from Woodcraft. The ability to customize was very attractive and made sense given our particular requirements. The craftsmanship is excellent. We also relied upon the knowledge and experience of the Mississauga stores staff to assist us with some decorating decisions. We would happily refer anyone to Woodcraft as we are quite confident that they would be as thrilled with their purchase as we are. Thank you”
Wonderful customer service experience!
“Thank you for sending Oliver- everything looks great so far!
By the way, I think that sending pictures of the work in progress is a wonderful customer service experience!”
I already have!
“Outstanding product, amazing service and great follow-up. What more could you ask for? I would highly recommend Woodcraft to my family and friends. As a matter of fact, I already have!”
Table and chairs are perfect
“Hi there, My wife and I received delivery of our new Live Edge dining table with chairs yesterday. I just wanted to let you know what the table and chairs are perfect! Thank you so much for such beautiful and unique addition to our house.
We were wondering, do you have plans to add matching pieces in the Live Edge style to your catalogue of products? We may be looking into adding a sideboard to our dining room at some point in time and would love it if there was the chance of a “live edge” sideboard to match the table. Thanks again.”
Look no further than Woodcraft
“From the time we purchased our table and chairs to the delivery, the customer service we received at the Whitby location was simply amazing. The added touches of the email we received with the link to show how the tables were crafted was a unique approach. It is remarkable how you treat your customers and include them in the process. We love our table and chairs and we are looking forward to creating many memories. ”
Woodcraft employees are very professional and offered experienced advice. Requests to customize were met with enthusiasm and never discouraged. Emails and phone calls were always promptly returned. Delivery date was as promised. I always felt like I was receiving personalized service and that my dream furniture was in good hands.
Great customer service!
“Great customer service! Very responsive and helpful with everything from sales to delivery. You get to know everyone by name and it feels like you're talking to family! Exceptional products!”
Supporting this local business is an easy decision
“It has been a pleasure working with Woodcraft again. Oliver has provided friendly honest support from the initial inquiry to the finished product. The care that goes in to Woodcraft products is obvious, making supporting this local business an easy decision.”
Liz has a flare for decorating
"Liz has a flare for decorating and was a big help in the selection process. Also, I can't thank Jack enough for his help loading my truck. "
We know it will last forever!
“We purchased the Turnbuckle dining table from Woodcraft in Spring 2013. We were extremely pleased with Liz at the store; she was very knowledgeable, helpful and accommodating. We especially loved that we could customize our table including size, tabletop and legs as well as colour. Once we purchased the table we were glad that we received updates along the way from Oliver, who set reasonable expectations for service and delivery. We couldn't be happier with our table, we are confident in the product and the investment we made and we know it will last forever! Thank you!”
Expanded your product line
“I was very happy to return to Woodcraft to discover that you've expanded your product line to meet the growing needs of condo owners e.g. smaller tables.”
I have NEVER experienced a delivery truck being on time
“Greetings Woodcraft, I found your company on the internet. Ironically I work about 5 minutes away, but found you when I was scanning the Internet for dining room chairs. I prefer buying furniture from smaller companies like yours because I find the quality of the product is far superior to what I may find at a box store and the service, too, is exceptional. I also prefer furniture made in Canada.
On the day of delivery, I was shocked. I have NEVER experienced a delivery truck being on time. Well, I was completely shocked (and embarrassed at being the tardy one) when the delivery truck was waiting for me at 4:35.
From the visits to your store to the delivery of the product to the quality of the chairs, Woodcraft has far exceed my expectations. I plan to share my positive experience with others. And I also plan to enjoy many years with these beautiful dining room chairs.
Thank you for making the experience a positive one!”
An altar in an Anglican Church
“I was looking for a specific piece (a table - H36" X D36" X W42") made with Quater/Sawn Oak for use as an altar in an Anglican Church. A web-search directed me to your website. The staff (Rita) was most helpful. Your price-point worked and we are most happy! Thank you very much.”